DIGITAL BANKING SERVICES OF COMMERCIAL BANKS: MODERN TRENDS AND THEIR IMPACT ON CUSTOMERS
DOI:
https://doi.org/10.17605/Keywords:
Digital banking, mobile banking, open banking, artificial intelligence, blockchain, customer experience, financial technology.Abstract
This article analyzes the role of digital technologies in improving the modern banking market. The article analyzes the development directions of digital banking, the role of mobile banking, open banking, artificial intelligence and blockchain technologies in the banking sector. According to the results of the study, digital banks, while providing convenience, speed and security to customers, are leading to a decrease in the cost of banking services.
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