A STUDY ON SAFETY MEASURES IMPLEMENTED BY LE ROMA GARDENIA RESORT (VRS INFRA) DURING THE COVID-19 PANDEMIC

Abstract

The Covid-19 pandemic has affected almost all businesses but the impact of Covid-19 on the hospitality industry has been much more severe. According to JLL's Hotel Momentum India (HMI) report, Consultancy firm ANAROCK estimates that the sector was faced with a revenue loss of approximately Rs 90,000 crore in 2020. The pandemic has confronted the hospitality industry with a whole host of unexpected challenges. The purpose of this study is to assess the impact of Covid-19 on the Hospitality sector in general with a special focus on Le Roma Gardenia Resort - which in spite of COVID related difficulties has risen to be one of the fastest growing wedding venues in Bangalore. The study shall reveal the challenges faced and safety measures implemented by Le Roma Gardenia Resort in order to ensure the safety of customers and create a pleasant hospitality experience for them. It will also look at the internal operations of the resort, staff and employee policies and what measures have been taken to ensure all around safety and health for everyone involved.